A message from Insignia
The safety of our customers, colleagues and the communities we serve is paramount. We are making decisions daily to ensure we protect everyone during this period.
We are pleased to continue to be able to offer a home delivery option for our customers whilst it is safe to do so, adhereing to social distancing guidelines.
As these are particularly busy periods for us, availability may at times be limited so please bear with us. At Insignia we're trying our best given the unique climate we find ourselves in, so your patience and understanding is greatly appreciated.
Our warehouse is operating Monday, Wednesday and Friday so we will only be able to dispatch items on these days.
Click and Collect
Click and Collect orders can be placed anytime online, or on the phone to our sales team who are currently working from home 09:00 to 17:30 Monday - Friday. Please wait for confirmation that your order is ready before visiting the store.
Payment for any click and collect order must be completed prior to visiting the store. No payment can be taken upon collection so please do not turn up unannounced hoping to pay for and collect an item.
You will be able to collect your order at the front entrance to our store - please ensure you have received your confirmation email or text to say your order is ready and bring your order reference with you when you collect your order.
A colleague will meet you and provide your order, ensuring that social distancing rules are adhered to.
If you need help loading the order into your vehicle, a colleague will be happy to help but we will require you to return to your vehicle or keep a minimum of 2 metres distance.
Our location for click and collect is:
9a Deans Road
Canon Industrial Park
Our click and collect times are:
Monday - 10:00 - 15:30
Wednesday - 10:00 - 15:30
Friday - 10:00 - 15:30
Our customer service team are open as normal and will endeavour to respond in our usual timely fashion:
Monday - Friday: 09.00 - 17.30
Our technical support team are also open as normal, only on a different number. Please call 07483300047
Monday - Friday: 10:30 - 15:30
Our sales team are working from home and will be available 09:00 - 17:30 Monday - Friday as usual. Due to the lower numbers in staff on the phones please be patient as we are doing everything to answer all calls in a timely fashion.
Our accounts team are working from home and will be available 09:00 - 17:30 Monday to Friday as usual.
Struggling to reach one of our departments, maybe we can help online? Send us a message on Facebook and we will endeavour to get you the support you need, whether it be an answer to your query or a call back from the relevant department. We're remaining committed to our level of service during this current time.
In the meantime, thank you for shopping with us.
Very best regards,
CEO, Insignia Showers